Overview: Niala Insurance is a comprehensive insurance management system designed to simplify claim processing and automate payment reminders for both administrators and customers. The platform offers an intuitive and responsive interface that streamlines communication between users and the insurance company, ensuring faster claim resolutions and improved customer satisfaction.
Project type: UX/UI design, Role: Sole UX/UI designer, Industry: Insurance, Tools: Figma, Notion
User Dashboard: View policy details, submit new claims, and track claim status in real time.
Admin Dashboard: Manage submitted claims, approve or reject requests, and monitor overall claim statistics.
Payment Reminder System: Automated notifications for upcoming and overdue payments.
Claim History: Comprehensive records of all user claims with date, status, and payment information.
Responsive Design: Fully optimized for mobile and desktop for smooth accessibility.
The goal of the Telehealth App is to make healthcare more accessible for Ethiopians by enabling virtual consultations, digital prescriptions, and health record management through a mobile platform. The app is designed for both urban professionals seeking convenience and rural users with limited access to medical facilities.
Persona A: Urban Professional
Profile:
Selam is a 28-year-old marketing specialist living in Addis Ababa. She has both health and car insurance from different providers. She’s tech-savvy, uses her phone for everything from banking to bill payments and prefers digital solutions that save her time.
Goals & Needs:
- Wants an easy way to track all her insurance payments in one place.
- Needs to submit claims quickly without visiting offices or filling out long paper forms.
- Would like automated reminders for payment deadlines and policy renewals.
Frustrations:
- Finds it difficult to remember payment due dates for multiple policies.
- Often loses track of her claim status because communication is spread across emails, SMS, and WhatsApp.
- Feels that current insurance apps are “too complicated” and “not localized enough.”
Persona B: Rural Family Head
Profile:
Dawit runs a small transport business and manages insurance for four company vehicles. He is comfortable using his smartphone but prefers simple, straightforward tools.
Goals & Needs:
- Wants to organize multiple vehicle insurance policies in one digital space.
- Needs a way to monitor claim progress and download related documents easily.
- Seeks transparency — wants to know what stage his claim is in without calling the agent repeatedly.
Frustrations:
- Feels that insurance paperwork is confusing and time-consuming.
- Often forgets to renew policies on time, leading to penalties.
- Finds it hard to track claims submitted through agents or in-person offices.
Buttons
Color palettes
